Frequently Asked Questions

To track your shipment:

1. Visit Track a Package
2. Enter your tracking number

Emirates Post's retention period for items received via international incoming mail/parcel varies depending on the type of mail, as follows:

1. Express mail - 15 days
2. Registered mail - 30 days
3. Parcel economy/ SAL - 60 days

To claim a proof of delivery, kindly use this link to Raise an Enquiry

Transit times vary between 01- 45 working days, depending on the type of service availed. For more details, kindly visit Get Shipment Rates and use our Mail Rate Calculator to receive an estimate on transit times.

The period for receiving your shipment varies according to the place of origin. We will notify you once the shipment is with us, and give you a tracking number. To track your shipment, kindly enter the tracking number at this link: Track a Package

To register and create your online username and password, kindly visit the account login page and fill out the registration form.

To reset your username and password, please visit the account login page you will need your email to reset your account information.

To raise an inquiry/ complaint/ suggestion or feedback, simply visit the Raise An Enquiry page and use our contact page to reach us by different means.

To track the status of your inquiries or suggestions, simply visit our Track An Enquiry page

Actual weight is simply the weight of the package, whereas volumetric weight takes into account the dimensions of the package. For example, if you order a tall vase, its volumetric weight will be its Length x Width x Height divided by 5000.

The weight limit of the package depends on the service chosen and the destination.

For the size limitations:

• None of the dimensions must exceed 1.04 meters

The following materials are prohibited and unacceptable for transport:

Currency, Works of art, Drugs, Cashier Cheques, Antiques, Alcohol, Traveler Cheques, Pharmaceuticals, Tobacco, Money orders, Firearms, Passports, Negotiable instruments, Animals, Identity documents (bearer form), Plants, Pornographic material, Precious metals, Perishables, Precious stones, Explosives

Note: Sealed and closed consignment items will not be accepted at our Happiness Centers. These items must be opened, checked, and inspected by our Customer Happiness officers to ensure compliance with our conditions for acceptance.

To check the list of Dangerous Goods, Prohibited & Restricted Items please visit the Dangerous and Prohibited Items page

To open a corporate business account. Please visit the Sign up for a Corporate Account Page or contact our call center team and we at 600599999 will forward your request to the concerned team.

Please follow this address format to send shipments to the UAE:

1. To
2. Title and Name
3. P O Box number
4. Physical address (building name, street name, flat number)
5. Emirate
6. Telephone number

Please visit the Post Stamps Shop to purchase collection stamps online.

You can apply for an international driving license through our International Driving License page or any Emirates Post office by submitting the following documents:

1. Original and valid driving license issued by the respective UAE authority
2. Original and valid passport
3. Original and valid Emirates ID card
4. One (1) clear and high resolution passport size photograph

Important:

1. The applicant must be present to personally apply and sign for the license service.
2. The owner of the valid driving license must have used the license for at least one (1) year.
3. The application fee is AED 170 + 5% VAT for all new and renewal applications.

To find a Happiness Service Center near you and learn more about our branches, view their locations on a map, and check for hours of operations, kindly visit our Find Us page

To apply for a job with Emirates Post, all applicants are encouraged to use our online application process and check for job vacancies. This helps us communicate with you and enables us to assess you for job opportunities.

Kindly visit the Life at Emirates Post page

To send a local or international shipment, kindly visit our Get Shipment Rates page, please visit any of our Emirates Post office branches, or call us on 600599999.

To cancel your booking, kindly contact our call center team on 600599999 and we will advise you accordingly.

To obtain/renew your courier license, kindly submit the following documents:

1. Application form
2. Declaration and pledge forms
3. Copy of the owner’s and partners' passport and Emirates ID card
4. Copy of the local family book
5. Copy of initial approval issued by the Economic Department
6. Copy of trade name reservation
7. Copy of memorandum of association
8. Copy of lease contract
9. Copy of commercial registration + trade license

New applications will be charged the following fee: AED 100,000 + 5% VAT

To know more please visit the Courier License Page

To register as a supplier, kindly visit the Supplier Registration page or Download the supplier registration form and submit all completed requirements. After submission, we will evaluate and review your documents, and classify suppliers according to the type of activity.

Emirates Post Account is through which you can manage your physical P.O. Box digitally through Emirates Post website or mobile application

You can pay as you go or rent a PO Box to access the services free.

Conventional electronic communications are easy to manipulate. Being relatively simple for unregistered electronic communication to be challenged in court. Certification minimizes the risk to its lowest terms, thanks to a third-party proving content and timing of the communication. To prove content, a document including a set of technical measures is provided, preventing any possible debate on such data. We issue a certificate, including our digital signature with the message hash and a time stamp from a Certification Authority.

The service is optional according to the customer’s request if it is for personal use. However, it is mandatory to obtain permission for commercial quantities, and that can be done by obtaining an import/export permit through medical warehouses or medical factories licensed by the Ministry of Health and Prevention. Attached are the required service cards (Commercial quantities)

https://mohap.gov.ae/en/services/issue-of-permit-to-export-medicines (Export of Medicine)

https://mohap.gov.ae/en/services/issue-of-permit-to-export-precursors-chemicals (Export of Chemical Precursors)

The service is optional if it is for personal use according to the customer’s request to import narcotic drugs and psychotropic substances through the Ministry’s website. However, it is mandatory for commercial quantities, and it is by obtaining an import/export permit through medical warehouses or medical factories licensed by the Ministry of Health and Prevention.

Attached are the required service cards (Commercial quantities) https://mohap.gov.ae/en/services/issue-of-permit-to-import-medical-equipment (Import of Medical equipment) https://mohap.gov.ae/en/services/issue-of-permit-to-import-medicines-for-exhibitions (Import of Medicine for Exhibitions) https://mohap.gov.ae/en/services/issue-of-permit-to-import-raw-materials (Import of Raw Materials) https://mohap.gov.ae/en/services/issue-of-permit-to-import-medicines-from-a-local-agent (Import of Medicine) https://mohap.gov.ae/en/services/issue-of-permit-to-import-narcotic-drugs (Import of Narcotics and Psychotropics) https://mohap.gov.ae/en/services/issue-of-permit-to-import-chemical-precursors (Import of Chemical Precursors)

In the event that the final destination mentioned in the import declaration is not the United Arab Emirates and the invoices are not changed, they are not subject to the Ministry of Health and Prevention, except in the event that the drugs are narcotics or psychotropic substances, then the Ministry of Health and Prevention must be notified of the same.

Export: The quantity should be within the limits of the patient’s needs The purchase invoice must be attached A copy of the medical report (not exceeding one year from the date of issue) or medical prescription (not exceeding three months from the date of issue) Submission through e-mail at [email protected]

Answer is above

Please visit the Ministry of Health and Prevention – Medicine Guide

Yes, all materials subject to the Ministry of Health and Prevention are subject to examination by the inspectors of the Ministry of Health and Prevention, regardless of their weight or value.

Yes, medical warehouses licensed by the Ministry of Health and Prevention are the only facilities that are qualified to import or export medical products according to Federal Law No. (8) of 2019 on Medical Products, Pharmacy Profession, and Pharmaceutical Establishments. For more information, please visit the Ministry’s website at: https://mohap.gov.ae/en